Webbster Doloiras

The only way to do great work is to love what you do.

  • Philippines
  • Member since August 31, 2023
  • No Reviews

$5.00

(per hour)
Portfolio
  • 00 Ongoing Projects
  • 00 Completed Projects
  • 00 Canceled Projects
  • 00 Services in Queue
  • 00 Competed Services

Description

I've been working in the BPO industry since 2015. I am hardworking, confident and I value integrity. I always keep on track of my tasks by creating a "To do List" to make sure that I'm on track with deadlines and to ensure that I turn over my work on time without compromising the quality. I am well-versed in using applications such as Microsoft Office and Google Application. With years of experience that I have handling customer service and client relations, I have gained knowledge and experience in dealing with high level clients providing reports and updates on a daily basis. With this experiences that I have and work ethic, I know that I am a great addition to your company and business. I will not just going to be Virtual Assistant or Customer Service Representative but also a committed partner of your business.

Experience

Technical Support Representative

  • Acer Philippines
  • February 6, 2023 - continue

 Assisted customers through inbound and outbound calls to resolve technical issues about their Laptop and Desktop Computers  Booked computers for service repair and update customers about the repair status  Escalated computer repair that hasn’t been resolved and getting the same issues.  Provided delivery and order status

Customer Service Representative

  • HelloConnect
  • March 22, 2021 - October 22, 2021

● Corresponded with customers to resolve order issues and concerns ● Assisted customers via phone call, chat and email ● Processed orders, credits, and returns ● Provided delivery status

General Transcriptionist

  • Rev and Gotranscript
  • December 1, 2017 - February 28, 2021

● Listened to audio files and translated into a document ● Transcribed audio and recorded files like meetings, police reports, and interviews

Customer Service Representative

  • TaskUs Philippines
  • May 1, 2017 - November 30, 2017

● Corresponded with customers to resolve order issues and concerns ● Assisted clinical and hospital admins ● Was responsible for providing eligibility and benefits to help our patients on or before their surgery or procedure ● Escalated an unpaid and incorrect claims

Customer Service Representative

  • Alorica Philippines
  • September 1, 2015 - March 30, 2017

● Was accepting inbound calls to help our customers with their telephone, cable and internet bills ● Processed orders, credits and payments ● Was responsible for upselling customers services

Educational Details

Bachelor of Science in Information Technology

  • Speed Computer College
  • July 1, 2010 - May 30, 2012

High School

  • Jupi National High School
  • June 1, 2006 - April 30, 2010

My Skills

  • Customer Relationship Management (CRM)

    90%

  • Customer Support

    100%

  • Google Sheets

    80%

  • Order Processing

    70%

About Me

  • Gender

    Male

  • Freelancer Type

    Individual

  • English Level

    Fluent

  • Languages

    English, Filipino

  • Specialization

    Virtual Assistance

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