Rose Mary Mae Ricafrente

"I CAN"

  • Philippines
  • Member since February 20, 2024
  • No Reviews

$5.00

(per hour)
  • 00 Ongoing Projects
  • 00 Completed Projects
  • 00 Canceled Projects
  • 00 Services in Queue
  • 00 Competed Services

Description

I am pleased to apply my expertise, skills, and compassion for assisting others to a new environment. I worked as a Healthcare Executive for more than three years, handling a variety of tasks including phone handling (inbound and outbound calls), email management, and back-office duties. I am a quick-learner and I have a strong background in healthcare. My ability to communicate with patients and co-workers in an effective and empathetic manner, establishing a connection and making sure that medical information is understood, is one of my best qualities.


Experience

Healthcare Executive

  • Omega Healthcare Management and Serviuces Inc
  • July 22, 2020 - December 31, 2023

• Improved patient engagement and satisfaction through answering phones, collections of payments, process insurance claims for patients, address inquiries from patients about medical care and benefits, and point patients in the direction of the right places for more help with their problems. • Acted as a liaison between the patients and the health center, forwarding calls to other departments as necessary, demonstrating careful judgment when handling calls—especially those involving urgent issues—and finding prompt, effective solutions to problems. Understand when a call needs to be escalated to the manager. • Streamlined patient eligibility verification. • Consistently ranked as a top performer, reaching remarkable call handling targets and metrics, which made me the team’s trusted Point of Contact (POC).

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