$4.00
(per hour)Highly skilled and experienced virtual assistant with a comprehensive understanding of administrative tasks, project management, and customer service. I am committed to delivering exceptional support by leveraging my organizational abilities, excellent communication skills, and proficiency in various software and online tools.
In the role of a customer service representative, I handle customer inquiries, offer information about products or services, resolve issues, and escalate problems when necessary. Simultaneously, I manage social media accounts, undertaking tasks such as content creation, scheduling posts, engaging with followers, and analyzing metrics. Additionally, I provide administrative support, managing emails, scheduling appointments, organizing calendars, and coordinating meetings. Data entry into spreadsheets, databases, or CRM systems is another responsibility, where I prioritize accuracy and confidentiality. Moreover, I conduct internet research on various topics, compile information, and present findings clearly and concisely. My skill set extends to email marketing, encompassing email setting and scheduling.
Handled social media account management, encompassing content creation, scheduling, and community engagement, while also generating and promoting diverse content such as text posts, videos, and images. Additionally, managed customer interactions, addressing inquiries, and implemented lead-generation strategies to convert prospects into sales. Booking appointments for interested leads and handle customer inquiries on different social media platforms.
I oversee the end-to-end process of customer orders, handling payment processing and ensuring prompt shipping and delivery. Monitoring stock levels, updating product availability, and communicating restocking needs to the seller are integral parts of my responsibilities. I stay vigilant on competitor pricing, providing insights and recommendations for pricing adjustments to maintain competitiveness. Additionally, I adeptly manage returns and process refunds in alignment with e-commerce policies. Every step, from shipment to delivery, is meticulously tracked for each purchased item.
