Tailored Solutions, Freelance Excellence

Virtual Assistant

• REVA Medical Global
• March 6, 2023 - July 31, 2023

 Front Desk Triage  New Patient Intake  Appointment Scheduling  Insurance Verification  Administrative Tasks

Trainer

• Teleperformance
• September 4, 2022 - February 28, 2023

 Provide training to new hires for a healthcare program.  Mentored learners to build subject confidence and competence.  Trained learners with HIPAA guidelines, benefits, eligibility, claims, appeals, etc.  Provide additional materials to enhance product knowledge training.  Kept training data and documentation for full compliance.

Compliance Representative

• Teleperformance
• February 10, 2020 - March 28, 2022

 Validation of claims and appeals processing requests.  Scrubbing of open work items of each representative.  Sending emails to supervisors to coach an identified agent with invalid requests.  Handled customer concerns and escalated major issues to provide resolution.

Customer Service Representative

• Teleperformance
• May 8, 2017 - February 7, 2020

 Provide assistance to healthcare providers and members with benefits, eligibility, medical authorization, claims inquiries, etc.

Sales Representative

• Acsentria Inc.
• January 4, 2016 - April 28, 2017

 Generate sales by prospect leads, cold calling, and closing deals.

Bachelor of Arts in English

• Mindanao State University
• August 13, 2012 - May 12, 2023