Nadjat Noor

Nadj

  • Philippines
  • Member since September 12, 2023
  • No Reviews

$6.00

(per hour)
  • 00 Ongoing Projects
  • 00 Completed Projects
  • 00 Canceled Projects
  • 00 Services in Queue
  • 00 Competed Services

Description

Everyone is calling me Nadj. I have two cats that motivates me to work hard. I am undergraduate with the course of Bachelor of Science in Business Administration Major in Finance. Despite of not finishing my studies, my top two qualifications are my almost 4 years of experience as a customer service representative within the same company where I excelled by receiving perfect score every month and my strong attention to details and ability to consistently provide accurate results. My greatest work achievement was when I was working for the same company for 4 years as customer service representative, I was promoted as Quality Assurance Analyst to help the company grow by sharing the things I have learned and helped the company to improve.

Experience

Customer Service Representative

  • Teleperformance Inc
  • November 6, 2018 - April 1, 2021

Providing Customer Service by taking calls and helping them resolve their issue regarding their service network. Making sure customers concerns are all resolve by exhausting all resources to ensure delivering the excellent service that the company has to offer.

Quality Assurance Analyst

  • Teleperformance Inc
  • April 1, 2021 - August 9, 2022

Ensuring that our front liners are providing good quality of Customer Service by listening to their calls and providing feedbacks. Helping the company to lessen the errors and focus more on excellent customer service. Taking escalated concerns from our customers and resolving it

Virtual Financial Planning Assistant

  • VBP Back Office / Roccaforte Financial Planning
  • August 22, 2022 - August 25, 2023

Preparing documents such as data entry, doing product research for the existing insurance, pension accounts from different provider, preparing documents to present to client, answering inquiries in behalf of my adviser and booking appointments for our clients for quarterly financial review with the adviser.

Educational Details

Business Administration Major in Financial Management

  • Xavier University - Ateneo de Cagayan
  • June 1, 2014 - October 30, 2018

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