● Delegated tasks to fellow VAs and maintained a commitment to timely completion. ● Established structured time blocks in VAs' schedules for optimized efficiency. ● Organized files in the team's shared drive, ensuring appropriate access for team members. ● Provided efficient schedule management for clients, delivering timely reminders to optimize their productivity. ● Facilitated bi-weekly client meetings via Google Meet to solicit feedback on PPC lead performance, devising strategies for enhancement and budget management. ● Conducted sales training sessions for clients' Virtual Assistants (VAs) and in-house acquisitions teams. ● Led comprehensive CRM and phone dialer walkthroughs for clients, ensuring their proficiency in utilizing these systems. ● Developed instructional materials for system navigation, cold calling, warm lead call handling, and a knowledge base on the website. ● Oversaw the management and troubleshooting of automation processes for the phone dialer, CRM, and website integration. ● Initiated cold outreach to potential clients across diverse industries, securing appointments for managerial follow-up and closure. ● Conducted online research to procure necessary materials for clients. ● Generated and distributed monthly client invoices, as well as sent reminders regarding pending payments. ● Assisted clients with inquiries and addressed their concerns promptly. ● Facilitated the onboarding process by delivering onboarding packages and providing ongoing assistance. ● Implemented the setup of new phone numbers and logins for VAs and clients on the dialer system. ● Successfully matched client with highly qualified talents possessing the requisite skill sets. ● Produced captivating designs using Canva to enhance clients' marketing materials. ● Manually called an average of 50 to 100 calls daily for lead generation through cold calling, engaging warm leads, and following up on potential opportunities. ● Proficiently qualified leads. ● Efficiently managed warm lead call intake processes for property acquisition
● Prospected for prospective clients by leveraging various real estate platforms ● Initiated cold outreach to identify potential clients and arranged virtual business assessments via Zoom ● Employed Microsoft Excel for efficient client database management ● Punctually dispatched reminders to clients ● Maintained consistent communication with prospective clients, guiding and supporting them until they enrolled in our virtual services ● Collected and analyzed client feedback on the performance of their Virtual Assistants (VA)
● Orchestrated the organization and maintenance of client information, establishing robust follow-up protocols within the CRM. ● Demonstrated attentive listening to clients, promptly addressing concerns, and escalating significant issues to the director. ● Conducted team meetings to analyze Key Performance Indicators (KPIs) and facilitate daily training sessions. ● Managed a high-volume workload, handling 50-200 calls daily for lead generation through cold calling, engaging warm leads, and following up on potential opportunities. ● Proficiently qualified leads, resulting in the closure of 2-5 deals per month. ● Engaged in negotiations with sellers and successfully finalized transactions. ● Provided tailored coaching to team members, offering individualized or group guidance as needed. ● Oversaw and supervised virtual assistants across various departments, offering constructive feedback to the client. ● Led interviews for new candidates and strategically assigned them to specific departments according to their skill sets and experience.
● Answered and screened calls to provide information, schedule appointments and take detailed messages. ● Prepared PowerPoint presentations for the client. ● Created reports in Excel. ● Monitored emails, organized inbox, and prioritized messages for the client. ● Managed CRM input, exports and clean up. ● Maintained the client's calendar and set up reminders for meetings and appointments. ● Uploaded files for team use on Google Drive. ● Created flyers, postcards and business cards for the client. ● Post and manage listings in the MLS and on other marketing sites. ● Managed WordPress website, wrote website content and managed tags for SEO. ● Collected and organized all necessary documents for a real estate transaction, including contracts, disclosures, and addendums. ● Kept track of critical deadlines and ensured that all parties meet their obligations within the specified timeframes. ● Facilitated communication between real estate agents, buyers, sellers, and other parties involved in the transaction. ● Verified that all paperwork and transactions comply with local and state regulations. ● Provided regular updates to clients and real estate agents on the status of the transaction. ● Provided tailored coaching to team members, offering individualized or group guidance as needed. ● Oversaw and supervised virtual assistants across various departments, offering constructive feedback to the client. ● Led interviews for virtual assistant candidates and strategically assigned them to specific clients according to their skill sets and experience.
● Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses. ● Managed a high-volume workload, handling an average of 200 calls daily for lead generation through cold calling and following up on potential opportunities. ● Answered questions about company offerings with knowledgeable responses about products and services. ● Sourced and pre-qualified leads and identified new business opportunities by dialing up to 200 daily outbound calls to build partnerships and achieve sales quota. ● Developed business plans and proposals for prospective clients, outlining the virtual services provided by the company for their review. ● Trained and mentored new telemarketers on best practices, communication strategies and performance standards. ● Developed training materials and trained teachers for online English tutorial projects. ● Led interviews for new candidates and strategically assigned them to specific departments according to their skill sets and experience.
