• Manages team and making sure everyone is doing their task and all channels of communication are manned. • Responsible for Shipping Issues, making sure that customers with issues on their packages are being contacted and resolutions are provided accordingly. • Also responsible for Escalations for Shipping Dept. • Manages Shift/Task Schedules for my agents. • Conducts weekly team meeting and coaching for the team.
• Manage welcome preparation for New Hires. Doing reach out by sending them text messages and welcome emails before their start date. Making sure all inquiries • about the company are answered. • In charge of gifting's for employees that reached their 90 days and anniversaries. • In charge of sending perks to boost the morale of the employees. • Handles Culture and Experience making sure that all remote and in person employees are connected with each other and have fun environment at work.
• Responsible for finding leads for Skip Tracers • Adding and updating potential customer's information in Podio • Did a part time cold calling to look for customers willing to sell their properties. • Post Ad on Craiglist • Suppressing Dead List in Podio
• Responsible for training new hires on product training hires and making sure that they are ready for the task at hand. • Handles trainees during nesting period and occasionally helps in assisting tenure team in operations and evaluate calls. • We are also conducting upskills training for product updates with our specialist inside the production area. • When we don’t have training classes, our role is switched to being Team Leads that helps monitor the agents progress and manage the team stats, making sure that they pass their metrics and help them achieve it if they don’t. • We are responsible for coaching agents by providing immediate feedback and huddling on critical issues. tenure team in operations and evaluate calls.
