Melody Llena

Work with integrity, passion and love even if no one is not around.

  • Philippines
  • Member since September 1, 2023
  • No Reviews

$5.00

(per hour)
Portfolio
  • 00 Ongoing Projects
  • 00 Completed Projects
  • 00 Canceled Projects
  • 00 Services in Queue
  • 00 Competed Services

Description

I am well experienced in disseminating accurate information and can easily adapt to a fast-paced environment. I can work with minimal supervision or with a team. I'm passionate in doing and learning new things.

My work experiences as customer support, sales coordinator, corporate secretary and administrative staff definitely help me to perform well on the tasks that will be assigned to me especially on email management and setting appointment using MS Teams, Zoom or Google calendar. 

I used to manage the email of our company, every day I received inquiries thru email, phone call and chat which also help me to develop more of my communication skills. Clerical job or file management is also one of the tasks that I really enjoy. 

They see me as well-organized person and work systematically using Microsoft 365 such as word, spreadsheet and presentation. I also manage our subscriptions for Google Suite like adding and deleting new users, changing password, and payments. I also know how to use QuickBooks. 

Experience

Admin Head

  • Blaise-Scientific Trading
  • January 2, 2020 - December 28, 2022

Manage the daily operations: ADMIN & ACCOUNTING Manage emails and calendar. Manage Google Workspace such as subscriptions payment, users, passwords, drive, location and etc. Create Google Forms Create templates using Word, Excel and Powerpoint. Manage social media posting and boosting. Manage the Supplier's Accreditation. Monitor employee's timekeeping Prepare Payroll and ensure mandatory government benefits are paid in a timely manner. Update 201 file. Job posting through Social Media, Jobstreet and Indeed. Schedule Interview of the applicants. Responsible for correspondences, preparation of contracts and staff's evaluation Approve Job order and other request for the operation Process the purchase order to the Principal Supplier Issue, track and reconcile approved travel advances to field office staff for expense claims. Ensure completeness of supporting documents for accounts payable and receivables. Prepare invoice, accept payment, contact details, and generate reports using QuickBooks. Maintain digital record of all financial documents. LOGISTICS Track incoming and outgoing shipment and ensure the documentation is complete. Supervise if the received shipments are complete and without damage. Submit incident report to the principal supplier if necessary. Monitor the manual inventory using MS Excel. Provide After-sales customer service support and prepare necessary report.

Sales Coordinator

  • Blaise-Scientific Trading
  • September 19, 2017 - January 2, 2020

Create and submit Proposal or Sales Quotation. Monitor PhilGeps for Public Bidding Follow up the leads via email, call or text message. Review and conform purchase order of the customer. Compile the weekly report of the sales representative. Update the Sales Quotations Database on a daily basis using MS Excel. Generate Sales Report using MS PowerPoint. Coordinate the after-sales concern to the supplier and customer after management's evaluation.

Customer Support Associate Tier 2

  • Convergys Philippines Corporation
  • December 8, 2015 - May 31, 2017

Provide customer support in cable, internet and billing concern Walk-through customers on how to resolve the technical issue in cable and internet using different tools. Sales pitch for possible upgrade of the account.

Administrative Assistant

  • Karamay Christian School, Inc.
  • June 2, 2014 - October 31, 2015

Organize and maintain accurate filing for company's legal documents, employee’s 201 file and student’s record. File all employee's benefits. Assist in encoding monthly expenses for accounting report. Assist in preparing Accounts Receivables and Payables. Handle inquiries via text, landline, email and chat.

Corporate Secretary

  • Karamay ng Kabataan Center Inc.
  • January 2, 2012 - October 31, 2023

Prepare reports for monthly meeting of Board of Trustees. Minutes of the meeting. Receive Monetary Contributions and Prepare Financial Statement. Organize and maintain accurate filing for legal documents and list of all beneficiaries of the foundation. Serve as Volunteer Teacher to less fortunate children. Serve as Chapter Coordinator. Handle inquiries via text, landline, email and chat.

Office Staff

  • Elyseum Christian School, Inc
  • May 10, 2010 - May 6, 2012

Handle inquiries via text, landline and chat. File daily expenses through vouchers and Columnar Book for Accounting. Served as Liaison officers and file mandatory government benefits of all Employees. Assist students as necessary while waiting for their parents after class. Other tasks as per Principal's request.

Educational Details

Bachelor of Science in Information Technology

  • STI College
  • June 2, 2014 - March 5, 2021

Graduate. (Ive been a working student)

My Skills

  • Administrative Support

    100%

  • Customer Support

    100%

  • Canva

    80%

  • Data Entry

    100%

  • Email Management

    100%

  • Order Processing

    100%

  • Google Sheets

    80%

  • Virtual Assistance

    100%

About Me

  • Gender

    Female

  • Freelancer Type

    Individual

  • English Level

    Basic level

  • Languages

    English, Filipino

  • Specialization

    Sales and Marketing

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