Lovely Sumalo

Hi, I am Lovely, an experience of Virtual assistance and Customer service associate who can help with your business

  • Philippines
  • Member since September 2, 2023
  • No Reviews

$4.00

(per hour)
  • 00 Ongoing Projects
  • 00 Completed Projects
  • 00 Canceled Projects
  • 00 Services in Queue
  • 00 Competed Services

Description

General Virtual Assistant

E-commerce Virtual Assistant

Customer Service Associate


Customer Service Representative with almost 3 years of experience and General Virtual assistant with more than 2 years of experience in Telephone customer service, including tech support. I am well experienced in handling eBay and Amazon dropshipping order fulfillment, customer service both email and chat, inbound and outbound calls, and performing different admin tasks. As an experienced VA, professional, innovative, and creative individual whose vision is to provide high-quality work and to dedicate my time to deliver an effective and successful outcome and possess a positive attitude.

I ensure to help your business achieve its goals by providing you with a great Virtual Assistance service.

Experience

Customer Service Representative

  • Teleperformance
  • August 8, 2019 - May 2, 2020

- Handled AT&T account (office based) -Effectively managed a high volume of inbound and outbound calls -Managing incoming calls and customer service --Sales talk to the customer and offering a promotion -Provided customers with a clear understanding of charges, billing, billing cycles, and customer equipment -Corrected errors or discrepancies on customer billings as necessary

Customer Service Associate

  • Concentrix
  • February 4, 2019 - February 13, 2020

- Handled eBay UK account (office-based) -Inbound and outbound calls, emails, chat, -Appeals, escalation, and removal of feedback in eBay listing -Managing incoming calls, emails, chats, and customer service inquiries regarding their order of the buyer, listing of the seller, and removing feedback of the seller and buyer on their eBay account. -Also, allows eBay users to list items for sale, which other users can then bid on in auctions. Sending invoices

Virtual Assistant CSR

  • AIRBNB
  • July 11, 2020 - December 7, 2020

Handled AIRBNB that is based in Jerusalem (home-based) (contractual) -Answering inbound and outbound calls and emails -Managing Calendar management -Send information, such as house rules, check-in instructions, and researched information about the area, prior to arrival -Schedule room cleanings, maintenance, repairs, laundry services, etc. -Manage bookings -Send welcome messages to guests -Respond to guest queries -Updating payment methods

E-Commerce / General Virtual Assistant

  • Powertech Group Australia
  • February 8, 2021 - January 24, 2024

-Handled eBay AU Automotive at Powertech Group Australia (home-based ) -Email, chats, inbound and outbound calls -Responsible for eBay seller customer support, organizing listings, order processing, clearing listing backlogs, boosting sales, and inventory management. -Answering customer inquiries about the item and whether it will suit the vehicle or not. -Managing feedback and defects on the listing. -Sending invoices to the buyer -Managing listing -Making sure that the product that was dispatched to the customer is correct and will suit the vehicle -Contacting buyers to inform them that there was a delay or problem with the item they purchased -Send a report to the Client or Manager a report every day -Helped the client to conduct an interview with the new applicants -Obey corporate rules, regulations, and policies.

Educational Details

BS in Nursing

  • Pines City Colleges
  • August 13, 2018 - continue

-Undergraduate

My Skills

  • Administrative Support

    99%

  • Calendar Management

    90%

  • Canva

    90%

  • Customer Support

    99%

  • Email Management

    99%

  • E-commerce

    99%

  • Excel

    99%

  • Google Sheets

    99%

  • Virtual Admin Support

    99%

  • WordPress

    99%

About Me

  • Gender

    Female

  • Freelancer Type

    Company

  • English Level

    Fluent

  • Languages

  • Specialization

    E-commerce

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