Description
With working experience on various business administration firms, that deals with a wide range of customer care and services management across the country.
With working experience on various business administration firms, that deals with a wide range of customer care and services management across the country.
1. Work from home as part time chat support for SHOWTIME event. 2. Refunding customer subscription on their pay-per-view. 3. Basic troubleshooting. 4. Using Zendesk tool 5. Freelancer
Personal Assistant to three owner of the company. Acting as a first point of contact: dealing with correspondence and phone calls. managing diaries and organising meetings and appointments, often controlling access to the manager/executive.
1. Greeting clients. 2. Booking meetings. 3. Arranging couriers. 4. Keeping the reception area tidy. 5. Answering and forwarding phone calls. 6. Screening phone calls. 7. Sorting and distributing post. 8. Transferring calls using PABX 9. Helped other departments who needed my assistance such as Treasury Dept., HR Dept., Collections Dept., etc. 10. Assigned in creating Check Requisition Forms for the monthly utility bills of the company.
Modifying customer account's addresses. Keeping track of customers' orders and handling the steps involved with fulfilling them, generally consists of accepting the order; picking, packing, and shipping the items mentioned in the order; and finally tracking them until they get delivered.
1. Taking in customer complaints. 2. Doing basic troubleshooting. 3. Transferring calls to Tech Support Team for further assistance. 3. Basic up selling of HP Service and its products.
Handling reimbursement of dollar checks via DOS or C Prompt to be distributed to the company's merchant who used their POS machines (for credit card).
1. Handling customer complaints with regards of their defective appliances. 2. Point of contact for the updates of the defective units being sent to authorize service centers.
EF Standard English Test
December 7, 2023
HP Process Specific Training
December 26, 2008