Jhoana Castillo

Executive Assistant, SMM, CSR

  • Philippines
  • Member since September 1, 2023
  • No Reviews

$6.00

(per hour)
  • 00 Ongoing Projects
  • 00 Completed Projects
  • 00 Canceled Projects
  • 00 Services in Queue
  • 00 Competed Services

Description

My experience as a Virtual Assistant, Social Media Manager, Executive Assistant, and Customer Service Representative has equipped me with a diverse skill set and a keen ability to adapt to different roles and responsibilities. I am enthusiastic, detail-oriented, and committed to delivering exceptional results. I am eager to contribute my expertise and make a positive impact on your team!

Experience

Customer Service Rep

  • Yes We Vibe
  • October 3, 2016 - December 9, 2018

Effectively assisted customers through multiple channels, including email, calls, live chat, and social media platforms. Tracking orders, providing shipping updates, and handling order processing, replacements, refunds, and returns have been among my key responsibilities. I have also focused on lead generation and customer retention through email outreach and community engagement.

Social Media Manager

  • RAAD Shop
  • January 8, 2019 - January 31, 2022

Curated engaging content, created captivating graphics and captions, and scheduled posts across various platforms. I have also managed social media engagement, organic growth, and influencer marketing efforts. Responding to reviews and ensuring customer satisfaction has been a priority in my work.

Virtual Assistant

  • East Main Health, LLC

I have provided comprehensive administrative support, including document preparation, client communication, email management, and calendar organization. I have also excelled in tasks such as lead generation, cold calling, and import lead management. Additionally, I have assisted with administrative tasks, demonstrating my ability to adapt to different industries.

Executive Assistant

  • Aeon Future Health
  • October 3, 2023 - continue

I have provided day-to-day assistance to directors, including scheduling meetings, booking travel itineraries, and managing calendars and emails. I have also created Standard Operating Procedures (SOPs) and handled administrative tasks with efficiency and attention to detail. My experience in executive support extends to providing lifestyle assistance and coordinating events.

Virtual Assistant/Social Media Manager

  • Airtrip AU

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