Justine Mae Coloma

CSR/VA

  • Philippines
  • Member since September 22, 2023
  • No Reviews

$5.00

(per hour)
  • 00 Ongoing Projects
  • 00 Completed Projects
  • 00 Canceled Projects
  • 00 Services in Queue
  • 00 Competed Services

Description

Hello! I am Justine, a Customer Service / Virtual Assistant expert, dedicated to helping professionals and businesses optimize their operations and achieve their goals. With six years experience of being a Customer Service Representative, I am passionate in providing satisfaction with clients and positive impact through my work.

Experience

Customer Service Representative

  • Bluestyx
  • October 21, 2021 - September 11, 2023

• Received incoming calls, greeting them lively. • Providing information about the programs offered. • Will have the contact information if the student is interested top enrolling and transfers the call to the campus of choice. • Transferred the call and on to the next one.

Customer Service Representative

  • AMCR

Customer Service Representative

• Received incoming calls/chats/emails, greeting them lively. • Answered queries via chat and email. • Placed the order if it is via calls. • Gave them the specific prices, and promotional prices (if there’s available) • Placed the order once done with the information needed. • Notate on the account via chat, email, and calls.

Virtual Analyst/AI Specialist

  • Eversun Software Philippines
  • October 20, 2017 - November 29, 2018

• Customers logged in to a specific website given by the client. • They choose a person or AI they want and once clicked there will be a variety of questions. • Clicked a certain question and we will be the ones to click the answer. • It is purely a question and answer.

Customer Service Representative

  • iQor Philippines
  • February 10, 2016 - October 20, 2017

• Received incoming calls, greeting them lively. • Answered queries that need to be addressed. • Got information and placed the order. • Notate on the account.

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