Gerald

Family is everything

  • Philippines
  • Member since September 15, 2023
  • No Reviews

$5.00

(per hour)
Portfolio
  • 00 Ongoing Projects
  • 00 Completed Projects
  • 00 Canceled Projects
  • 00 Services in Queue
  • 00 Competed Services

Description

As an experienced Virtual Assistant, I recognize the pivotal roles of effective communication and organization in any commercial enterprise. With over 15 years of hands-on experience in customer support, technical assistance, and merchant relations, I have consistently taken on leadership responsibilities in my previous roles, excluding my inaugural position.

I possess proficiency in a diverse suite of platforms and tools, including but not limited to GoHighLevel, ClickFunnels, Podio, VOIP solutions like Five9 and RingCentral, as well as email services such as Gmail, MailChimp, Constant Contact, and Proton Mail. Additionally, I am skilled in project management tools like Asana and Click Up.

Notably, my expertise is largely self-taught, demonstrating my resourcefulness and adaptability. However, I am amenable to further training and am keen to expand my skill set in line with the forthcoming responsibilities of the role at hand.

Experience

Merchant Support Department Head

  • Wanelo Inc.
  • November 1, 2017 - August 31, 2023

- Monitor and manage orders, ensuring they are processed accurately and on time. Address anyorder-related problems, such as cancellations, refunds, or shipping delays. - Handle payment processing inquiries, including charge backs and refunds. Ensure secure and smooth payment transactions for both merchants and customers. - Also do all representative tasks when needed.

Merchant Support Representative

  • Wanelo Inc.
  • October 1, 2015 - November 30, 2017

- Provide timely and effective support to our Shopify merchants and resolve their inquiries,complaints, and issues related to transactions, payments, or product/service delivery within 24 to 48 hours. - Also, to assist merchants with technical aspects of the platform, including troubleshooting their profiles and feeds. - Build strong relationships with merchants to enhance their trust and loyalty.

System Admin/Podcast Pitching Assistant/ Video Editor

  • Love Texas Land
  • October 1, 2022 - September 30, 2023

- For podcast pitching, the objective is to book podcast interviews with our experts at least once a week. We do that by reaching out to real estate podcast shows all over the US and introducing our experts using the bio that they provided and the topics that they want to discuss on their shows.Once the interviews are booked, I make sure that the invites are accepted by the experts to add to their calendar. Also, to send interview reminders to experts 1, 3 and 7 days before the scheduled call. - As System Admin, I make sure to study and test all the tools that we will be using before havingour agents use these tools. These include our CRM, Email services, VOIP tools, integration services,AI tools, DNS configuration, etc.

Crypto Trader

  • Crystal Token
  • April 1, 2023 - August 31, 2023

- Constantly monitor major coins like BTC and ETH (and other coins) and use different methods like price action to predict the movement of these coins. - By then, we will know where to set our entry and exit prices. - Main goal is to profit for most of the trades and to minimize losses.

Customer Service Representative/System Admin

  • DoDeals Inc.
  • July 1, 2007 - September 30, 2023

- Attend customer concerns by providing service information relating to membership, products and courses, webinars and seminars, technical problems, and site issues. - Interact with customers via phone call, live chats, and support email. Making sure to attend to their request, solve issues or forward them to the right department when needed. - Knowledge of principles and processes in providing customer and company services. This includes customer needs assessment, meeting quality standards for services, and evaluation for customer satisfaction. - Observing, receiving, and otherwise obtaining information from all relevant sources within the company and affiliates if needed. - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. - Maintains customer records by updating account information. - Prepares and submits reports by collecting and analyzing customer information. - Contributes to team effort by accomplishing related results as needed. Webinar airing and recording. - Bi-monthly Members page testing and report bug ASAP to IT department. - Running comps for potential FSBO leads. - To train new acquisition specialists. - Self-study/training for new sites and services to be used by the company.

Graphic Support Supervisor

  • PrintsMadeEasy.com
  • August 1, 2014 - October 31, 2014

- To review all proofed artworks before they go into printing and making sure they are within standards to avoid misprints and reprints. - Also, is responsible for fixing artworks that need bleeds, if not to notify customers and request for a better copy or if they need us to recreate the whole artwork.

Email, Chat and Graphic Support

  • PrintsMadeEasy.com
  • November 1, 2011 - August 31, 2014

- Make sure to attend to customers needs via email and live chat service. - For emails, representatives should respond within 30 minutes or less, while for chats must be attended 100% of the time for customer satisfaction. - Graphic/Artwork representatives must review artwork submitted by customers to make sure the yare within the set standards needed for printing. If not, it must be fixed if we're able, else we'll need to inform the client and request a better copy or give them an option for us to recreate the artwork.

Team Leader – Customer Support

  • Farmout Central InTouch Inc.
  • January 1, 2007 - June 30, 2007

- Make sure that the team is performing well. - Do training and coaching with the team. Run reports daily to track the team’s performance to know what we need to do to provide better service. - Constant communication with our principals and update them about the campaign that we are working on. - Make sure to submit daily and bi-monthly reports. - Also, maintain a good and open relationship with the team.

Assistant Team Leader – Customer Support

  • Farmout Central InTouch Inc.
  • August 1, 2006 - December 31, 2006

- Make sure that the team is within, if not, above the Service Level Agreement (SLA) for our principal. - Also, to know what the team needs for improvement and commend them for a job well done. - Makes sure that we have a family environment and helps in doing the daily reports and bi-monthly reports.

Customer Service Representative

  • Farmout Central InTouch Inc.
  • August 1, 2005 - August 31, 2006

- Worked for a staffing campaign. Ensure to give applicants work related details and qualification and to pre-screen applicants before they can go straight to the company to have their interview. - Also, one of the priorities is to remind them of their appointments and to do a survey after eachapplicant who showed up for their interviews. - And to do follow up for applicants who missed their appointments.

Educational Details

Bachelor of Science in Electronics and Communications Engineering

  • Unibersidad De Dagupan
  • June 1, 1998 - April 1, 2003

Studied this course and have passed the licensure examination on 2023.

My Skills

  • Virtual Admin Support

    94%

  • Administrative Support

    80%

  • Adobe Photoshop

    70%

  • Canva

    80%

  • Cryptocurrency and Blockchain

    70%

  • Customer Support

    95%

  • Data Entry

    92%

  • E-commerce

    82%

  • Email Management

    90%

  • Excel

    90%

  • Google Sheets

    90%

  • Graphic Design

    73%

  • Lead Generation

    80%

  • Photography and Photo Editing

    70%

  • Podcast Editing

    85%

  • Shopify

    80%

  • Transcription

    80%

  • Virtual Assistance

    95%

About Me

  • Gender

    Male

  • Freelancer Type

    Individual

  • English Level

    Fluent

  • Languages

    English, Filipino

  • Specialization

    Virtual Assistance

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