Description
I have more than five years of experience working in the customer service industry supporting North American markets.
I also have more than a year of experience working in the real estate industry for American companies.
I have more than five years of experience working in the customer service industry supporting North American markets.
I also have more than a year of experience working in the real estate industry for American companies.
- Commercial/Business-To-Business Real Estate - Cold Calls - Cold Emails - Qualifying - Appointment Setting - Follow up - CRM Management
- Residential Real Estate - Customer Service - CRM Management - Appointment Setting
Supporting an ecommerce company www.photowall.com • Respond to customers' inquiries through email or call using Zendesk • Creating and sending invoice to customers using Unifaun • Track orders • Handle order disputes
• Assist customers with gadget insurance inquiries through phone using Avaya OneX • File insurance claims for customers
• Assist customers with their credit card inquiries, balance transfers, disputes, rewards inquiries and redemption through phone using Avaya OneX • Document customer's accounts real-time
• ·Assist eBay customers with disputes and general questions about eBay through phone or email
• Provide callers with phone numbers and/or directions to a business, residence or government establishment that they requested
• Teach Korean students basic English pronunciation, expressions and grammar
- Assist Verizon customers troubleshoot their home internet issues
• Provide callers with phone numbers and/or directions to a business, residence or government establishment that they requested
CRC Software Certification
June 9, 2023