Christell

CSR/Social Media Manager/Content Creator

  • Philippines
  • Member since September 1, 2023
  • No Reviews

$5.00

(per hour)
  • 00 Ongoing Projects
  • 00 Completed Projects
  • 00 Canceled Projects
  • 00 Services in Queue
  • 00 Competed Services

Description

I wear many hats. I am a mother, a wife, a student taking up BS Psychology, and a content creator on the side. While doing my role as a mom to my daughter and a wife to my husband, I am also continuing my studies until I graduate to provide better opportunities for them. 


When I had my own family five years ago, I needed to take a leave from school to focus on and provide for them. When my daughter had grown enough, I decided to go back to school because I am still hoping to finish my bachelor’s degree.


My daughter is about to go to school this incoming school year. Staying at my current company where I report to work everyday doesn’t give me the chance to take care of her, so I already resigned. I want to experience bringing her to school everyday, as any mother would.


With this, I want to try my luck in seeking for new opportunities that can help me earn for my family and take care of them at the same time.


Being a Customer Service Representative in the BPO industry for 3 years, I was already able to gain enough experience in helping and assisting users/customers with their respective concerns, following a documented process.


As mentioned, I create content on the side, mostly about being a mother to my premature born daughter. I usually post my contents on social media platforms like Facebook, Instagram and Tiktok. Having experienced creating such contents, I was able to learn some aspects on the said platforms that have been beneficial for me to gain engagement. Aside from this, I was also able to learn how to create the content I post through Canva and other editing applications.


Having this background, I know that it still isn’t enough, but I am very much willing to learn more on how to utilize my skills to help me look for a freelance job that can support me and my family.

Experience

Email Support Representative

  • TaskUS
  • December 1, 2021 - June 14, 2023

● caters to customers’ concerns (account and billing issues) via tickets submitted through the platform (account: gaming platform)

Blended Support

  • Concentrix
  • February 14, 2020 - November 27, 2021

● online chat and e-mail support (account: e-commerce platform) o caters to customers’ queries via the platform’s online chat service o resolves customers’ order-related issues within the platform’s processes o troubleshoots customers’ basic app and website issues ● social media chat and e-mail support (account: e-commerce platform) o caters to customers’ queries sent to the platform’s social media accounts such as Facebook, Instagram, and Twitter o offers support to customers’ queries posted on the platform’s Facebook and Twitter feeds o troubleshoots customers’ basic app and website issues ● customer support for some of the platform’s brands o caters to customers’ order and product concerns for some brands o coordinates with the brands to answer customer queries

Educational Details

  • Our Lady of Fatima University - Antipolo
  • May 3, 2017 - continue

Currently working on finishing my Bachelor’s Degree in Psychology.

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