$5.00
(per hour)Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listens attentively and adapts a flexible communication style to meet customer's need and concerns Refers or escalates appropriately when issue are outside of support boundaries. Provides feedback and makes recommendations on how to improve process, knowledge base, products, tools and training. Maintain basic knowledge of T-Mobile products and/or services. Picks up new skills and understands ideas when presented in a structured format. Learns effectively from experience. - Associate Coach Doing one on one coaching, checking agent's performance individually and demonstrate improved work performance. Assessing team's work, giving them feedback that maximizes performance and training new team members. Setting agent targets and KPI’s, doing some internal reports, maintaining teams performance and strategy planning Responding to escalated customer service issues and looking beyond the obvious to find the most effective approach to resolution.
We do checking customers order and status. Worked closely with each customers to carefully resolve issues within timely fashion. Provided online demonstration to educate the customer on product features and online help resources. Managed and timely effective replacement of damaged, missing parts or missing item(s). Processed a refund or return for refund of the missing item, missing parts, damaged item, late deliveries, item not received and undelivered item if the customer's confirm to proceed or to process.
