Berna

Customer Service Associate

• Alorica
• October 3, 2022 - July 31, 2023

• Responsible on handling where’s my stuff (WMS) and tracking information. • Responsible on assisting in work through problem-solving scenario via Amazon website. • Responsible on receive, pick and slow customer orders, processed replacement or refund and prepare for delivery. • Responsible on assisting customers with questions they may have. • Manage responsibilities for AMAZON Locker & location, including opening and closing site. • Responsible on use technology like smartphones and handheld devices to sort, scan, prepared orders and returned labels for customers satisfaction. • Responsible on handling seller’s inquiries like how to manage sale and inventory, how to manage replacement, how to update the tracking details and other related to seller query.

Business Counselor

• Municipal Government of Silang
• March 1, 2021 - July 31, 2022

• Prepare reports relating to registration and renewal of application of MSME’s, including for Barangay Micro Business Enterprise (BMBE). • Coordinate with the respective Local Government Units (LGU) and liaise with concerned government agencies in order to assist the Provincial Office to duly accomplished forms submitted by the MSME’s. • Assist the Provincial Office in building rapport and local support networks and establish market linkages for MSME’s development through the MSMED Council, Local Chamber of Commerce and Industry, LGU’s, and other government line agencies. • Assist the Provincial Office in facilitating access to grants and other forms of financial assistance, common/shared service facilities, and other support to MSME’s through the National Government Agencies and other financial institutions. • Assist the Provincial Office in providing information and services in training, financial, marketing and other areas as maybe required. • Establish and maintain databank/directory which will support business information requirements of the Provincial Office. • Assist the Provincial Office in promoting ease of doing business, access to service to MSME’s and support private sectors’ activities in relating to MSME development. • Coordinate with the schools and other related organization on the development of youth and women entrepreneurship programs. • Assist in the preparation of provincial and regional Negosyo Center reports, proposals, investment studies and other reportorial documents. • Assist in the conduct of trainings, workshops, exhibits, missions and trade fairs related to MSME development.

Documentation and Collection Supervisor

• Century Properties Group, Inc.
• April 1, 2016 - December 31, 2019

• Responsible for monitoring all aspects of the collection of outstanding debts owed to the company. • Responsible on dealing with clients for their additional purchase of condo units, parking slot & storage slot. • Responsible on handling clients with their interpersonal matters in their units. • Responsible for handling conflicts of clients from Project Management Office. • Responsible on monitoring all suspense receipts (payments made by clients that is not reflected yet in the system), and that will be coordinated to client once payment will be allocated to the system. • Responsible to locate and notify customers of delinquent accounts via mail or telephone and maintaining good relations towards to client. • Responsible on monitoring all overdue accounts, receive payments and post amounts paid to customer accounts. • Responsible for overseeing and monitoring all aspects of outstanding customer balances (both debit and credit.) • Responsible on maintaining and updating all records on account activity, as well as to review current accounts for unpaid amounts and determine what course of action to take based on a variety of factors such as age, amount of debt, and the customer’s history. • Responsible to interact with customers directly resolving outstanding debt or billing issues, including in evaluating the likelihood of (or a timeline for) repayment. • Responsible to communicate frequently with management to update them on cash flow issues; cash flow is a key aspect of business management. • Responsible to evaluate what action needs to be taken on the account of client; meet with managers and other departments to give updates on current financial status; and collect, analyze, and update customer data. • Responsible on reviewing collection reports to determine the status of collections and the amounts of outstanding balances. • Responsible for establishing procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping. • Responsible on preparing and updates on monthly report/s mostly absorption report, collection report etc. • Responsible to notify and follow up clients via emails and phone calls in their monthly payments or unsettled dues. • Responsible on process documents of clients for bank financing. • Responsible to prepare documentations such as deed of assignment, transfer of rights etc.

Account Officer

• AMA Bank
• July 3, 2006 - November 30, 2015

• Responsible for handling interpersonal relationship with the Car Distributor or Car Dealer and handling for Real Estate loan. • Responsible for the processing of documents and for releasing of checks. • Responsible for other credit investigation in loans processing and loan’s evaluation for approval. • Responsible for the branch activities like new accounts and other intrapersonal responsibilities. • Responsible for the preparing appraisal report for approval, work sheet and inspection report. • Responsible for the monitor daily operation of Banking Operations Team and ensure operational control. • Responsible for the minimize the error rate and improve/ensure the accuracy & completeness of daily transactions • Responsible for liaise and coordinate with different parties for smooth workflow. • Responsible for coordinating Advertising for print media and other promotions works. • Responsible for supervising credit and collections effort, credit policies and procedures and credit and collection personnel. • Responsible for the participation in advertising projects and ensure assignments are completed in timely manner. • Responsible for the Supervise Banking Operation Team. • Responsible for ensuring the operational procedures are complied with the bank guidelines/instruction notes and local regulatory requirements • Responsible for the preparing monthly reports for Management review.

Collection Assistant

• Banco De Oro
• July 5, 2004 - November 30, 2006

• Responsible for undertook research on marketing patterns and sales techniques for those have existing credit in credit card. • Responsible for developing marketing strategies for new member of credit card and assisted also in the statistical year-end reports of the company. • Responsible for the operation to meeting business targets by efficiently managing credit card accounts. • Responsible for monthly targets and delinquency. • Extensive knowledge of banking products and procedures. • Responsible for checking and validating the daily input for international remittances/Standing Orders, Fund Transfer. • Responsible for checking and validating the RTGS transactions - including client payments and bank to bank settlements. • Responsible for ensuring the operational procedures are complied with the bank guidelines/instruction notes and local regulatory requirements. • Responsible for the preparing monthly reports for Management review.

A.B. Mass Communication

• Centro Escolar University
• June 5, 2000 - March 15, 2004